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As a CUSTOMER SERVICE LEADER, you will mentor a team of customer service agents with passion for helping, through the journey of supporting our customer's requests and questions
**Key Responsibilities**
- Optimally coordinate dealer complaint process and keep them trained on Comex product portfolio.
- Ensure the team's goals are met by empowering its members through strong communication strategies, continuous improvement initiatives.
- Efficiently attend, manage, and follow up on E-commerce sales.
- Attend in an efficient and timely manner to customers' service.
**Qualifications**
- A proven record as a customer service team lead, preferably from a call center or equivalent.
- Bachelor's degree in Business administration or International Business.
- English Proficiency.
- Indispensable good command of Excel (macros desirable), Oracle and Microsoft software.
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are “One PPG” to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.
