Account Specialist

**Account Specialist**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

**About the Role**:
In this opportunity as an Account Specialist, you will have the following resposibilities:

- Renewal Management: Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.
- Commercial Execution: Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities.
- Customer Engagement: Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers.
- Data Analysis & Forecasting: Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts.
- Cross-Functional Collaboration: Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.

**About You**
You’re a fit for the role if your background includes:

- 2+ years in account management, renewals, inside sales, or customer-facing roles (preferably in SaaS or recurring revenue environments) and accounts portfolio management.
- Bachelor’s degree in business, Marketing, or a related field, or equivalent professional experience

Skills & Attributes:

- Strong commercial acumen and negotiation skills.
- Excellent communication and relationship management abilities.
- Highly organized with strong attention to detail and follow-through.
- Analytical and solution-oriented mindset.
- Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
- Comfortable managing multiple priorities and working cross-functionally.
- Ability to build value propositions aligned with customer needs.

Key Metrics
- Renewal & Retention: % of contracts successfully renewed, and customers retained.
- Cross-Sales & Upsells: Revenue generated from low-complexity upsell and cross-sell opportunities.

Daily Activities
- Drive timely and accurate renewals through proactive customer communication and documentation.
- Handle inbound commercial requests and support pricing discussions.
- Collaborate across teams to align on customer strategy, pricing, and contract terms.
- Maintain visibility into commercial performance through accurate forecasting and CRM updates.

Compensation
Base salary + variable commissions based on performance metrics.
Premium benefits

**To apply, please upload your updated resume in English.**
**Location: CDMX**

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**What’s in it For You?**
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- ** Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with