People Operations Experience Manager, Americas
hace 1 semana
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Compliance and Quality Assurance: Ensure that all services are delivered in compliance with relevant regulations, standards, and best practices. Implement quality assurance measures to maintain high standards of service delivery. Training and Knowledge Management: Own the relevant process documentation and ensure it is up to date, shared within knowledge management. Ensure the teams understand the latest HR policies and processes relevant to learning and their alignment with the organizational strategic direction and have the necessary training to execute them. Deliver CI training to the regional team to enable CI mindset capability building within the organization. Develop and implement training programs for new hires and ongoing training for existing staff in the People Services team. Service Management Framework: Support the design of Global Service Management Framework, ensure regional implementation. Coordinate service delivery review meetings in the region. Own SLA and KPI governance for Tier 1 services in the Americas, ensuring alignment with global service management standards and continuous improvement targets. Project Management: able to drive and execute HR projects as required. Qualifications: Bachelor’s degree in human resources, business administration, with at least 8 years of experience in HR service management. Experience identifying and committed to driving Key Performance Indicators Demonstrated understanding of what makes the businesses successful, and able to deliver on this. Strong knowledge of HR policies, procedures, and best practices. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced and dynamic environment. Experience with large ERP systems/cloud-based HR solutions; Workday is a plus. Global/regional HR project experience. Strong knowledge of Continuous Improvement methodologies and tools Fluency in English.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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