Customer Data Analyst
hace 2 semanas
**HARMAN DE MEXICO*-**
**Solicita**:
**Customer Data Analyst**
**Descripción y Requisitos**
- What You Need
- Engineering, International Business, Finance or Administration Degree
- ** 3-5 years of related experience for Customer Services**:
- ** Strong knowledge in SAP, Excel, Data Base Management**:
- ** Experience in the automotive industry preferably. Experience with Customer Portals**:
- Knowledge of ISO / TS 16949 and ISO 14001
- ** English 80% (reading and writing that allow fluid presentations)**:
- Customer specific requirements
What You Will Do- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is loaded correctly in SAP system.
- Develop and implement initiatives to improve customer services
- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
Puesto: Administracion**Información Adicional**
- Tipo de contrato: Permanente- Salario: Negociable
- Pais: MEXICO
- Estado o Region: Chihuahua
- Ciudad: Ciudad Juarez
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