Concierge

**Position**:
**Position Overview**

The Lounge Host’s mission is to create exceptional client experiences by offering and delivering exceptional hospitality service in the industry and upholding the Tiffany Cultural Values.

**Key Accountabilities**

**Create and coordinate exceptional client experiences & hospitality**:

- Deliver exceptional attention to the client upon the start of their Tiffany journey and ensure outstanding hospitality throughout their visit
- Anticipate clients’ needs by learning their preferences and partnering with client advisors to serve food and beverages choices based on client’s preferences.
- Prepare and serve petits fours, hot and cold drinks such as coffee, tea, and specialty beverages
- Manage and maintain bar/lounge inventory.
- Supervise any non-permanent waitstaff, as needed.
- Describe menu items to clients/guests, taking orders and servicing them.
- Supervise operationally the areas dedicated to hospitality.
- Ensure permanent readiness of these spaces, equipment and supplies to accommodate with any unexpected request.
- Help to place orders, receive, and distribute necessary supplies
- Assist the team with various activities to facilitate seamless and elevated client experiences during appointments
- Perform all duties with discretion, professionalism, and a pleasant demeanor

**Optimize The Environment**
- Responsible for the general upkeep and appearance of the store hospitality related aspects and areas with Hospitality Coordinator.
- Coordinate hospitality supply inventory including replenishment needs, order processing, and optimal storage organization
- Effectively communicate and take initiative when cleaning is required, before and after selling appointments
- Maintain a clean and organized hospitality areas
- Clean and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
- Assist with special projects and events as needed

**Develop Industry And Knowledge**
- Develop understanding and knowledge of the store and products to convey Tiffany heritage and values
- Engage clients through ability to story tell and share key facts and historical/brand focused stories
- Understand and comply with security and operational procedures
- Remain current on all industry news and the local/global competition to effectively coordinate boutique business
- Share and collaborate best practices

**Be an Ambassador**
- Uphold Tiffany cultural values with ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Always contribute to a positive and productive environment and create a highly collaborative network

**Industry Experience**
- At least two years of experience as a bartender, waiter or similar role in the hospitality industry
- Previous experience in luxury retail or service industry is a plus

**Technical Skills & Abilities**
- Excellent computer skills and use of technology
- Additional language skills are a plus.

**Personal Skills**
- Exceptional verbal and interpersonal communication skills
- Strong understanding and commitment for highest client service standards and priorities
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Ability to travel for special events and trainings as needed
- Ability to work in a fast-paced, evolving environment
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs.
- Experience in luxury hospitality industries; restaurant, hotel, retail, security
- Ability to work with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to fostering a team environment and collaboration
- Strong sense of urgency
- Must have authorization to work in the United States or in the country where the position is based
- Ability to handle sensitive matters with efficiency and discretion
- Excellent organizational and interpersonal communication skills are required

**Education**
- Preferred associate’s or bachelor’s degree in hotel management

**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.