Didi Shop Marketplace Operations Intern

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Our **Empowerment Operations team** is looking for a high-performing intern to support one of the most impactful and fast-paced operational strategies in the region. This role is focused on optimizing and scaling key processes that directly support our **couriers and shoppers** within the **DiDi Shop groceries ecosystem** across Spanish-speaking Latin America.

You will work closely with experienced operations leaders to ensure efficient execution of prepaid card distribution, delivery of essential supplies, and cross-country coordination of our shopper strategy.

Role Responsibilities:

- Supporting the **end-to-end operational strategy for couriers**, including the distribution and activation of prepaid cards and delivery supplies critical for grocery order fulfillment.
- Monitoring and optimizing **logistics flows** for shoppers and couriers across multiple cities and countries.
- Collaborating in the **design and implementation of regional strategies** to improve efficiency and reliability in last-mile operations.
- Leading and supporting data coordination efforts to ensure accurate tracking of **prepaid card status, inventory of supplies, and shopper coverage.**:

- Conducting **benchmarking and best practice analysis** related to courier and shopper operations.
- Generating **data-driven insights** to improve execution speed, reduce inefficiencies, and scale our operational capabilities.
- Participating in the **design and rollout of new initiatives** to empower our field teams with the right tools, training, and support to succeed.
- Ensuring **swift execution with attention to detail**, balancing strategic thinking with hands-on delivery.

Role Qualifications:

- Student pursuing an Engineering, Business or related degree from a leading University/School, and with a good academic track record.
- Passionate or strongly interested in the Technology and Start-up environment.
- Analytical and structured with good problem solving skills.
- Good communication and interpersonal skills.
- Collaborative team player with positive attitude.
- Willing to learn and develop his/her skillset; Self-motivated, proactive, with a can-do nature.
- Highly proficient in both Spanish and English is essential Great command of Microsoft Office tools - particularly Excel and PowerPoint.
- Programming languages skills (Python, SQL and R) are highly appreciated but not required
- Availability to work at least 6 hours per day or equivalent to 30 hours per week.
- Prior experience in Business/Tech is a plus.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities w