Business Analyst

Descripción General:
**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

**Day-To-Day Responsibilities**:

- Establish strong relationships with Product Owners, business SMEs, and Technical Delivery teams. Learn what makes them successful and effective and incorporate those learnings into your work products and the ongoing improvement of the continuous delivery model.
- Confirm bugs/defects within the system as they are reported and pass to the Product Owner for prioritization.
- Collaborate with business architecture leads to ensure alignment of business requirements with process diagrams.
- Learn and incorporate understanding of epics and features for the creation and documentation of business requirements, acceptance criteria, and change impact, ensuring they are cohesive and complete, properly supporting what the business needs throughout project lifecycle.
- Act as a liaison between the product owner and technical developers to collect and document user stories and test cases in our centralized systems.
- Support unit testing and quality assurance functions. This includes the implementation of test plans, QA testing, bug/defect creation, and coordinated business testing (UAT).
- Design and deploy Automated Testing Frameworks for testing automation.
- Design and deploy guided tours within systems, where applicable, for consumption by the business audience.
- Create user guides, standard operating procedures, and quick guides to support business adoption of technology solutions.
- Collaborate with Business Process Analysts, Product Owners, and Project Managers to execute on the right priorities and cadence of work.
- Collaborate with business leaders and the Business Intelligence team to ensure business requirements result in the necessary visibility for data and reporting needs.
- Experiment with and learn new processes, techniques & tools, participate in technology communities, and be deliberate about knowledge sharing for business analysis practices.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- A strong and functional working knowledge of artifacts that are central to effective Business Analysis: various analyst methodologies & tools; collaboration tools; visualization tools
- Exceptional organizational and time management skills with astute attention to detail
- Demonstrated multitasking capabilities while adapting to changing priorities
- An approachable and collaborative disposition that embraces continuous improvement
- Ability to communicate and interact with internal and external stakeholders in a consistent, professional, and courteous manner in both verbal and written form
- Ability to analyze problems, understand nuances, & generate solutions creatively & technically
- Ability to materialize concepts into functional operational working models

**Nice-To-Haves**:

- Minimum of a 4-year degree or comparable industry experience is required
- Business Analyst (BA) certification
- 2+ years as a business analyst or similar experience
- Direct experience with Azure DevOps (ADO)
- Direct experience with the ITSM platforms, specifically ServiceNow
- Zoom Contact Center
- Claris
- PowerApps
- Power BI
- signageOS
- eMaint

**WHY YOU’LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- Training and professional development opportunities

**MORE ABOUT US**

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability status, or membership in any other group protected by federal or state Law.