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Service Coordinator
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**About Us**
It’s simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn’t need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**So, why Helpware?**
Let’s start with the facts. In the past year, our team has grown 4 times in size across the globe and increased company revenue exponentially. That’s not by coincidence. People are our single greatest commodity, which is why we are careful who is let into our world of Helpers. We are currently in search of a Document Coordinator to push the boundaries and join our team of hard-working, driven individuals. If you value hard work, driving change, and contributing to something greater than yourself, check out the details below and apply
**Duties and Responsibilities**:
Every effort has been made to keep your job description as complete as possible. However, it in no way states or implies that they are the only duties you will be required to perform. The omission of specific statement of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the positon.
Work details are provided in the MED B tracker
- MED B tracker is the dashboard for this role
Based on information in tracker (and training provided) enter data provided in tracker into Infinite Database and RainTree accurately and within same day
Update tracker immediately as change happens or new information is received
Follow up with patients MD to receive MD order/prescription so patient can receive services asap. Follow up timely as per timelines given
Responsible to get Discharge Confirmations from the referring agency according to set timelines given
Excellent communication with team members including the Business Development Liaison and/or referral source to update on patient status etc.
Communicate timely and appropriately with team members and partners to ensure smooth delivery of service
Monitor referrals received in RainTree Fax throughout the day and forward to appropriate Business Development Liaison/Director
Run Weekly reports on overdue Plan of care on RainTree and document progress in spreadsheet.
Responsible for Plan of Care are received follow up on per timeline given by Manger of Operations
Participate in team meetings
**Required Skills**:
Excellent and effective communicator with proven results
Critical
- independent thinker -using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems
Judgment and decision making skills
Social Perceptiveness and excellent interpersonal skills
Time Management
Active Learning
Negotiation skills
Learning Strategies
Maintains confidentiality of program and patient information
Knowledge of administrative and clerical procedures and systems
Technologically proficient
Ability to multitask and prioritize responsibilities
Quick learner
Very high attention to Detail
Integrity
Team attitude
Dependability
Self-Control
Data Analytics
Initiative
Leadership
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is
our commitment to our people. We are committed to providing continuous employment to people, most
especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal
to keep our employees safe during these uncertain times.
To maintain a safe work environment at all our locations, we are continuing to take these safety measures on-site:
- Mandatory use of Personal Protective Equipment
- Sanitizing, disinfecting, or cleaning procedures in place
- Social distancing guidelines in place
- Divided work stations
- Remote interview process
- Virtual meetings
Pay: $16,750.00 per month
