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Associate Manager, D&ai Biops

hace 2 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

**Join PepsiCo and Dare for Better**We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know more**:PepsiCoJobs

**Join PepsiCo, dare for better.**

**Responsibilities**:
**The Opportunity**
- Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies.
- Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance.
- Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery.
- Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency.
- Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture.
- Provide operational support for PepsiCo’s Data & Analytics program and platform management to ensure consistency with global data initiatives.
- Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate.

**Your Impact**

As Associate Manager, D&AI BIOps (Business Intelligence Operations) Consumer & Commercial your scope would consist of:

- Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.
- Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.
- Support efforts to optimize data models, enhance report performance, and reduce query execution times.
- Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making.
- Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.
- Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.
- Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.
- Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo’s operational goals and objectives.
- Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.
- Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
- Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
- Assist in fostering a collaborative, high-performing team culture by supporting the team’s operational growth and skill development.
- Help ensure agility within the team by enabling swift priority changes while maintaining productivity.
- Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications:
**Who Are We Looking For?**

**Experience**
- 5+ years of technology work experience in a large-scale global organization - CPG preferred.
- 5+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
- 5+ years of experience working within a cross-functional IT organization.
- 3+ years of experience in a leadership or team coordination role.
- Experience with ITSM tools such as ServiceNow, Jira, FrontDesk, or similar platforms
- Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
- Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
- Demonstrated ability to take ownership, drive results, and ensure operational excellence.
- Passion for delivering excellent customer experiences and fostering