Customer Service Specialist-bilingual

hace 6 días

Cuauhtémoc, México Genesis Managment LLC A tiempo completo

**We are in search of a Customer Service Specialist to join our vibrant team**

You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism, and offer solutions tailored to their immediate needs.

**IMPORTANT**

**If you are interested in this role, you MUST send a resume in English to be considered for this position.**
- *Schedule Monday to Friday 8 to 5 pm_.*

**Responsibilities**:

- Soft collection calls.
- Maintain accurate records of all communication in our database in a comprehensible way.
- Tackle challenges by understanding and resolving problems; passionately exploring diverse solutions; and escalating unresolved matters.
- Demonstrating a positive attitude while engaging in a fun and challenging work environment.
- Maintains outstanding quality assurance results plus working knowledge of compliance guidelines.

**Education/skills**:

- Fluent in English both written and verbal communication skills.
- Must have a high school diploma or equivalent.

**Experience**:

- 2-3 years of customer service experience in a call center or retail environment.

**Skills**:

- Strong phone and verbal communication skills along with active listening and call control.
- Strong MS Excel, MS Word, Outlook, and typing skills required.
- Strong Customer Service skills.
- Open minded; able to set aside personal feelings.

**Benefits**:

- Full-time Monday-Friday 8am-5:00pm (No Weekends. No Evenings).
- Salary: $18,000-$20,000 MXN per month
- Attendance bonus $2,000.00 MXN.
- Unlimited customer service bonus.
- Referral program up to $500 Dlls.
- Standard law benefits.
- Work Location: Close to Plaza Reforma 222, Metrobus Hamburgo.

“Genesis Management is a fintech venture backed company that processes short-term signature loans for lenders. We are dedicated to our core values of Excellence, Encouragement, Strength, Diversity, and Support.”

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $20,000.00 al mes

Beneficios:

- Bebidas gratis
- Programa de referidos

Pago complementario:

- Bono de asistencia
- Bono de permanencia
- Bono de productividad
- Bono mensual

Tipo de jornada:

- Lunes a viernes

Lugar de trabajo: Empleo presencial

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