Work From Home Senior Talent Support Specialist

hace 5 días

Monterrey, México BairesDev LLC A tiempo completo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

Senior Talent Support Specialist at BairesDev
- Respond to help desk tickets and live chat inquiries.
- Learn our products and platform inside and out.
- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

Here’s what we are looking for:

- 3+ years of experience in Customer Support or Customer Success.
- Strong communication skills to artfully break down, solve, and explain complex issues.
- Passion to work with people.
- Be organized and able to juggle multiple priorities at one time.
- Experience in the IT Industry head-hunting.
- Advanced English level.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

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