Digital Asset Specialist

**About ICP**

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in **Atlanta, London, Mexico City, Mumbai**, and **Shanghai**, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

**Who We Are**

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

**We're A People First Company**

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where _work/life_ balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

**Bring the Confidence**

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you

**About the role**

Managing and maintaining digital assets while ensuring strict adherence to quality assurance standards and operational efficiency, you will provide vital support to users and stakeholders, collaborate across hubs, and contribute to continuous process improvements. This role demands a proactive mindset, a strong attention to detail, and a focus on data-driven decision-making. You will also be responsible for identifying issues, flagging priorities, and ensuring seamless communication to meet business and service-level agreements (SLAs).

1. Big Picture Responsibilities:

- Oversee the quality assurance and management of digital assets and metadata.
- Provide user support and training while escalating issues to integration partners.
- Drive collaboration across hubs and stakeholders to ensure alignment and adherence to SLAs.
- Contribute to continuous process improvement by identifying inefficiencies and suggesting enhancements.
- Utilize data analytics to support strategic decisions and report on trends.

2. Key Responsibilities:

- User Support & Training: Provide ongoing training, guidance, and communication to users and stakeholders. Act as the primary point of escalation for IT-related business issues, collaborating with Implementation Leads and integration partners as needed.
- Quality Assurance: Manage and audit digital assets and metadata according to strict QA guidelines. Ensure documentation and processes are up-to-date, and flag issues requiring prioritization or escalation.
- Operational Excellence: Work both independently and collaboratively on team tasks, ensuring operational processes are followed and improvements are suggested when necessary. Maintain best practices and ensure all procedures are well-documented.
- Data Analytics: Collect and analyze data to identify trends, inform decision-making, and meet analytics requirements. Support the hub in tracking key performance metrics and ensuring operational alignment with business objectives.
- Collaboration & Communication: Ensure regular engagement with Hub Leads and Brand Stewards. Facilitate communication across hubs to prioritize workload based on trends and business needs.
- Process Improvement: Continuously review operational procedures for optimization opportunities. Recommend changes to improve efficiency and streamline workflows, ensuring process documentation is updated accordingly.

3. Key Values:

- Collaboration: Ability to foster strong teamwork across different hubs and workstreams.
- Accountability: Takes ownership of escalations and ensures resolution with a focus on quality and efficiency.
- Continuous Improvement: Commitment to enhancing operational processes, QA guidelines, and team knowledge sharing.
- Customer-Centric Approach: Ensures high standards in client communication and escalations, with a focus on improving user support and overall client satisfaction.

4. Key Skills:

- Technical Proficiency: Strong understanding of digital asset management systems, metadata auditing, and QA processes.
- Analytical Skills: Ability to analyse data and reports to identify trends and inform business decisions.
- Communication: Clear and concise communication with users, stakeholders, and team members across hubs.
- Problem Solving: Proactively resolve issues and provide solutions to optimiz