Technical Support Engineer

hace 6 días

Saltillo, México U hi A tiempo completo

**TECHNICAL SUPPORT ENGINEER**

**Network Services**

**MANDATORY TECHNOLOGIES / EXPERIENCE REQUIRED**
- Bachelor of Engineering / Technology / Science
- Overall Experience in years: 5 - 7

**Technical Skills Required - MANDATORY**

** **Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools, should be able to perform IMACD services.

**NICE to HAVE**
- Factory network setup, DNS, DHCP and IPAM

**People skills**: Should be able to work with colleagues from different cultures and drive L1 colleagues

**Soft skills**:

- Customer interaction skills
- Experience in running operations with ITIL processes
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
- Deep knowledge of network routing and security technologies

**Activities**:

- Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network
- Working in 24x7 operations support and rotating shifts
- Support team in resolving critical technical issues during crisis situations
- Coordinate with remote technical team and users for any service request, incidents, technical requirements
- New installation and configuration of network, security equipment, escort third party suppliers
- Take part in discussion with Business Team/SME’s to understand the requirements and work with architect team to implement optimal solution
- Coordination with suppliers requiring onsite troubleshooting/installation
- Engaging problem management process for root cause determination & permanent corrective action.
- Training L1/L2 colleagues on various operational topics both technical and process.
- Driving service improvement and customer satisfaction

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $40,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipos de compensaciones:

- Bono anual

Consideraciones ante el COVID-19:
Uso de mascarillas y desinfección de áreas de trabajo.

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