Project Manager

hace 2 semanas

Ciudad de México Solera A tiempo completo

Project Manager

What You’ll Do
- ESSENTIAL RESPONSIBILITIES AND DUTIES:

- Manage large, multi-location, multi-phase implementations as well as technical projects spanning seven of the core products.
- Coordinate with Sales, Customer Experience, Sales Engineering, the Professional Services PMO, and customers to gather customer data and ensure project readiness.
- Prepare initial project management documents and tools based on templates and the Professional Services Statement of Work and or Price Schedule, including project plans, issues lists, and other standard PS tools.
- Lead discovery and consulting calls with internal teams and SmartDrive customers.
- Resolve technical and customer problems, escalating issues and inquiries when necessary.
- Assume responsibility for documenting project activities and status and provide information to project teams, Professional Services management, and other SmartDrive teams relevant to client billable work.
- Act as project lead on internal projects, such as building the framework for and mentoring teammates on new PS service offerings.
- Perform best practices analysis and consult with customers and PS management on increasing ROI.
- Interact with customers in a professional manner, including proper handling of customer complaints.

KNOWLEDGE/SKILLS/ABILITIES:

- Experience Required:

- Experience with the SmartDrive software solutions strongly preferred.
- Excellent listening, presentation, verbal, and written communication skills.
- Ability to effectively manage multiple projects and deadlines at the same time.
- Proficiency with MS Office and Windows.
- Ability to learn and stay current on SmartDrive’s product suite.
- Ability to work independently, take ownership of tasks and deliver high quality services.
- Ability to operate in a high energy, fast-paced enterprise software environment.
- Ability to work a flexible schedule and embrace change enthusiastically.
- Ability to function effectively in a project team to ensure customer satisfaction.
- Some travel required.
- CRM experience
- PSO experience

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