Is Crisis Response Lead
hace 2 semanas
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
IS Incident and Process Mgt. Team Lead
**Your role and responsibilities (mandatory)**
The Crisis Response Lead during an IT crisis is crucial for minimizing disruptions, restoring services, and mitigating potential damages. Defines, manages, and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services. A key resource, a definitive source of knowledge processes, who contributes their expertise to enhance organizational effectiveness and support the organization’s vision and strategic direction.
The work model for the role is: #LI-Remote
This role is contributing to the IT Area in Mexico as Country.
You will be mainly accountable for:
- Leverages technical expertise and troubleshooting skills to diagnose the underlying issues causing the IT crisis. This may involve analyzing system logs, conducting forensic investigations, and performing root cause analysis to identify vulnerabilities, exploits, or misconfigurations.
**Qualifications for the role (mandatory)**
- Bachelors Degree in IT, Science or similar.
- Certifications required ITIL 4 Foundation.
- Accountable for crises and major incidents resolution coordination.
- Advanced English Level.
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