Change and Problem Engineer Jr

hace 2 semanas

Monterrey, México Aptiv plc A tiempo completo

Aptiv focuses on addressing the future needs of the auto industry through improved safety, electrification, and new mobility solutions. We are now uniquely positioned as the leading global technology company serving both the traditional automotive and new mobility markets.

**Summary**

The Change and Problem Resolution Engineer Jr supports coordination and management of product changes and defects requested/reported internally as well as from the customer on multiple independent projects areas such as ADAS and Body Control Modules. In this role you will be working with next generation technology intended to improve vehicle safety while enhancing driver convenience.

**Your Role**
- Supporting Process Group (SUP.9) Problem Resolution Management and (SUP. 10) Change management, as defined by ASPICE V-model
- Support for creation and execution of Problem Resolution Management Plan (PRMP)
- Support definition and execution of change management strategy.
- Ensure that change management database is setup and configured.
- Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed.
- Focus on Change Requests on Program / Project / Platform level
- Ensure that all external and internal change requests are recorded in the change management database.
- Identify relationship and dependencies to other change requests.
- Support the prioritization of change requests within Program / Project / Platform and agree on a target release for implementation.
- Monitor the change request status and provides change request status report and metrics.

**Key ingredients for succeeding in this role are your**:

- Bachelor’s degree in a Technical / Engineering Discipline (electrical, systems, software, or related field of study)
- Knowledge on ASPICE and V-Model
- Experience with Jira, Confluence, and collaboration tools
- 0 to 2 years Problem Management, Change Management, consulting, project management, escalation management and/or technical support experience
- Ability to communicate complex ideas effectively verbally and in writing with both customers and internally
- Strong customer service with the ability to make good judgments and quick decisions
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Critical thinking, decision-making ability
- Strong data analytics and report management skills

**Why join us?**
- **You can grow at Aptiv.**Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- **You can have an impact**. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- **You have support**. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

**#LI-MG1**

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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