Tech Support Representative

**Descripción**:
WE TRANSFORM THE FUTURE OF PEOPLE

Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change careers and transform people's future.
We support diversity and multicultural environments as it allows us to develop great projects. Additionally, we value respect, ownership, sustainability and innovation. We are looking for the next game changer to join the team as Technical Support Representative. Are you a digital nomad? Well this role was made for you, you can be located anywhere in CDMXand enjoy 100% of the flexibility that this implies.

We are 100% digital, we believe in your value and we promote your development at all levels.

Join our community of talents

WeBuildYouCross

**Requisitos**:
**Responsibilities**:
We are looking for Tech Support Representatives to join our customer service team.

As a Tech Support Agent, you will provide timely technical assistance to customers, diagnose and troubleshoot issues, document cases accurately, and escalate complex problems. Your role is crucial for maintaining customer satisfaction and requires staying updated on product updates and industry trends.

Manage, process and resolve client requests in an accurate and timely manner.

Provide excellent customer service through verbal and written communication.

Focus on problem solving, on handling difficult and high-stress situations.

Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.

Work closely with internal and external partners

Minimum requirements
- ️Hard Skills

Experience in the Area

Advanced English (C1)

2-3 + years of experience working in a customer service tech support environment

Excellent customer relationship skills and a passion for achieving goals.

Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.

Excellent verbal and written communication skills to manage internal and external relationships.

Ability to establish lasting relationships with clients and colleagues.

High school diploma or equivalent (minimum).

It is valued to have completed university or technical studies.

Salesforce or experience with CRMs.

Troubleshooting for payment terminals and payment hardware like readers/swipers/customer facing displays, etc.

Troubleshooting for POS stations + networking

Preferable restaurant experience, if applicable.

High customer service skills

The basis for reconciliation/batching.

Soft Skills

Strong communication skills, with the ability to align the organization around complex technical decisions

Active coach and mentor whose goal is to develop and maximize the team's potential

Proactivity and passion for the client.

Assertiveness.

Our Benefits for You

Competitive salary, you work in a digital environment

Type of contract: 100% Payroll with Law and upper benefits

Fun, inclusive and transparent work culture. This is very important for us as bridgers

Advantages? Tons, it's a great interview question

Guaranteed high impact projects

Multicultural and intercultural teams, with high potential like yours

Our position

We support multicultural environments. For us, the most important thing is your values and the knowledge and potential you have.

We support 100% all genders, ethnicities, religions, abilities and talents, diversity allows us to develop great projects.

We care about you, you will be part of our family

NOTE:We are aware of your time, the process will go so quickly as long as you are committed

We can't wait to meet you