Manager, Seller Success, Latam 3p Sx

DESCRIPTION

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LATAM team We are looking for talented Marketing Manager for Amazon Marketplace to lead Seller Experience and Seller Success areas. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon to deliver on our vision of offering earth’s largest selection and lowest prices.

Key job responsibilities
You will be responsible to surface Seller pain points and growth opportunities to drive solutions by building collaborative relationships with various business, product, and program teams. The Seller Success leader will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.
The key responsibilities for these roles include:

- Create mechanisms to coordinate a large group of local stakeholders to drive impactful project to completion
- Identify and analyze data on frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing opportunities.
- Set up performance mechanisms and track performance.
- Conceptualize and drive program changes.
- Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.
- Addressing barriers through problem solving and coordination with stakeholders.
- Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate best practices and lessons learned from other geographies to define best-in-class customer experience.
- Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS
- 6+ years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams

PREFERRED QUALIFICATIONS
- Experience using SQL to pull data and metrics to deliver reports