Support Consultant

hace 1 día


Ciudad de México HAYS A tiempo completo

Support Consultant QA

The support consultant takes in charge customer tickets, reproduces defects, assesses severity level, provides analysis and advice, and participates to design work around and/or permanent solutions to sort our tickets. He closely monitors out customers ticketing activities.

IS Functional Architecture

Have Through knowledge of one or more of our customers business fields

IS Technical Architecture
- Evaluate the solutions with regard to the needs and requirements

Management of control procedures, tests and diagnosis
- Follow-up on dysfunctions or incidents
- Analyse and understand the origin of a dysfunction or an incident
- Carry out quality and quantity controls/ tests (test scenario, test automation scripts, testing) with the appropriate tools
- Offer a solution to solve or get around the problem

Resolution of complex issues
- Analyse a difficult situation in a complex environment
- Elaborate and deploy a resolution strategy
- Come up with recommendations, offer solutions and improvement scenarios

Documentary watch, analysis and management
- Carry out a documentary search and watch
- Analyse technical documents

Good command of the software, modules and the CDM
- Have a good command of office automation software (text processing, spreadsheet, presentation etc.)
- WinSCP / Filezila (Environments), Putty (Console Unix), Eclipse (developments), Oracle sql developer, PL/SQL developer, SOAP UI (web services), iReport
- EKIP360, EKIP Pos, DTK, Webservices, API, extraction API
- Advanced Level of English

**Skills**:Jira

SQL

Oracle

Java

XML

ProC

Jasper #1030886


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