IT Application Support

hace 2 semanas

Tlaquepaque, México DXC Technology A tiempo completo

**Job Description Application Support (Intermediate Level)**

**Responsibilities**:

- Participates as a member of a Global IT technical team supporting Business Applications in a 24x7 model distributed between geographically dispersed locations.
- Performs basic analysis of functional or service requirements using fundamental understanding of IT Business process or problems.
- Identify and resolve data flow issues based on alerts.
- Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules proactively and ensures production jobs complete successfully without issues.
- Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation.
- Maintaining operating environments (Unix, Linux, Windows) & monitoring these operating environments.
- Documenting all reporting malfunctions and action taken in response.
- Actively Participate and Work on Major Incidents.
- Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility.

**Education and Experience**:

- Bachelor’s degree in Engineering - Computer Science or equivalent
- 2-3 years of related experience

**Knowledge and Skills**:

- Good verbal and written communications skills.
- Strong experience and knowledge in Unix/Linux, Windows, Oracle/MS SQL server, SQL/PL SQL.
- Experience on Weblogic, Informatica, Apache tomcat, IIS will be an added advantage.
- Basic skills in scripting and / or programming language, but not mandatory.
- Experience with monitoring and reacting to system events and end user / business requests.
- Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable.
- Good initiative, problem solving, priority setting, and collaboration skills.
- Basic organizational and analytical skills.
- Demonstrated ability to work with geographically dispersed teams.
- Remote position

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