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Css Manager Ii, Deputy Operations, Americas
hace 3 semanas
**Date**:May 2, 2025
**Location**: Obispado, NLE, MX, 64060
**Company**:Corning
Requisition Number: 68516
**The company built on breakthroughs.**
**Join us.**
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.
We are changing the world with:
- Trusted products that accelerate drug discovery, development, and delivery to save lives
- Damage-resistant cover glass to enhance the devices that keep us connected
- Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
- Precision glass for advanced displays to deliver richer experiences
- Auto glass and ceramics to drive cleaner, safer, and smarter transportation
**Role Purpose**:
The CSS Manager II, Deputy Operations, Americas is responsible for the effective management and enhancement of our Hire-to-Retire/Payroll Services, Issue Resolution Operations, Order-to-Cash/Accounts Receivable, and Record-to-Report, and Requisition-to-Payment/Accounts Payable processes. This role fosters a culture of collaboration, innovation, quality, and excellence and drives process optimization initiatives via digitalization and automation advocacy to enhance efficiency and effectiveness.
**Key Responsibilities**:
- Service Delivery Management: Oversees the daily operations of CSS Americas, ensuring efficient and streamlined processes across the Hire-to-Retire/Payroll Services, Issue Resolution Operations, Order-to-Cash/Accounts Receivable, and Record-to-Report, and Requisition-to-Payment/Accounts Payable processes.
- Strategic Oversight: Provides strategic leadership, including operational frameworks, staffing, and resource allocation, ensuring alignment with global standards and regional requirements
- Stakeholder Engagement: Acts as a primary point of contact for all operational matters within the region, working closely with stakeholders at all levels (including Service Capability Tower Leaders), from entry-level employees to executive leadership.
- Talent Attraction and Development: Attracts, leads, mentors, and develops a high-performing team, instilling accountability and trust while fostering an environment of continuous improvement and succession planning; Steps in and fills gaps when key resources (e.g. - Stream Managers) are transitioning roles and/or have development gaps
- Performance Metrics: Develops and monitors key performance indicators (KPIs) to measure and improve operational efficiency and service delivery quality
- Change Management: Leads change initiatives within the operations department, ensuring that adjustments to processes, technologies, and staff allocations are smoothly implemented in collaboration with Global Process Owners and Solutions and Transformation teams
- Digital: Partners with the operations and Digital Leadership to develop a prioritized portfolio of digital investment, focused on enhancing controls, efficiency, and customer satisfaction.
- Budget Management: Oversees budgeting, forecasting, and financial management for the operations departments to ensure optimal resource utilization and financial health
- Compliance and Risk Management: Ensures all operations comply with legal, regulatory, SOX, and company standards and manages risks effectively to maintain operational integrity; ensures audit responsiveness and compliance to RCMs
- Benchmarking: Understands industry trends and opportunities for new service capabilities or improvement of existing service capabilities
**Experiences/Education - Required**:
- Bachelor’s degree in Business Administration, Finance, or related field.
- Minimum of 5 years’ experience in Finance-related operations
- Strong leadership skills with a demonstrated track record of developing successors and leading a team through change
- Excellent communication and interpersonal skills, capable of working effectively with stakeholders from entry level to executive
- Ability to operate in a dynamic, fast-paced environment, responding effectively to changing priorities
- Problem solving, analytical skills, exceptional follow through
- Ability to interface at all levels within the organization and install confidence and trust
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