Audio Visual and IT User Support Specialist

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for an Audio Visual and IT User Support Specialist in the Technology Department of our Mexico City office. We offer competitive compensation and an excellent benefits package.

**Position Summary**:
The Audio Visual and IT User Support Specialist is responsible for providing comprehensive technology-related consultation and support in both office and conferencing center environments. This role combines the responsibilities of IT user support with the setup and operation of audiovisual systems, ensuring seamless technology integration and customer satisfaction. The position requires flexibility to work alternate schedules for special events, including evenings, weekends, and holidays.

**IT User Support Responsibilities**:

- Provides support for computer hardware and software, maintaining computer hardware asset inventory
- Oversees system setups, breakdowns, and office moves
- Tracks user support requests and system failures, escalating complex issues to advanced support teams
- Performs preventative and routine maintenance and procures miscellaneous technology supplies
- Assists with the onboarding and separation of staff, managing electronic files related to client transfers
- Collaborates with core IT teams on technology rollouts and projects

**Audio Visual Support Responsibilities**:

- Coordinates audio/video calls with vendors, other offices, and clients
- Operates and supports audiovisual systems, ensuring proficient setup, operation, and breakdown of equipment
- Consults on, analyzes, and configures audiovisual components required for events
- Manages, maintains, and troubleshoots audiovisual equipment and components
- Documents and maintains audiovisual requirements per event and edits video recordings
- Creates, edits, and maintains training materials regarding common operations and support issues

**Skills & Competencies**:

- Attention to detail and ability to multi-task in a fast-paced, high-pressure, deadline-oriented environment
- Excellent interpersonal and communication skills, with a professional demeanor and presentation
- Ability to establish and maintain effective working relationships with all levels of the organization
- Strong customer service skills, striving to exceed client expectations
- Basic understanding of networking devices, cabling, and associated troubleshooting

**Qualifications & Prior Experience**:

- High School Diploma is required; Certifications, Associate’s or Bachelor’s Degree preferred
- Previous experience providing legal technology support is preferred
- Significant knowledge of Windows operating systems and Microsoft O365 Pro
- Experience troubleshooting and supporting iOS and Android mobile devices
- 3+ years of audiovisual experience, with extensive knowledge of Video Matrix systems and AV Switchers
- Knowledge of Zoom and Teams Admin Portal, and standard troubleshooting skills related to desktop computer hardware and software.
- Experience in the following, but not limited to, is highly recommended:

- Audio/Digital audio/playback/record systems
- Video/Digital video/playback/record systems
- Video Wall Management & Calibration
- Video editing software
- Advanced Lighting - Dimming and Lighting Controls
- Advance knowledge of Wireless, Handheld, Lavaliere Microphones
- Push to Talk Systems
- 4 -24 Channel Mixers
- Set up of broadcast cameras
- Basic Electrical and Power Distribution
- IP Addressing knowledge
- Switches and basic networking skills
- Wireless Networking/Troubleshooting
- Standard troubleshooting skills related to desktop computer hardware and software
- Advanced knowledge of Crestron Toolbox/ XIO/ Biamp/ QSYS/ Shure Software