Transcon Agent

Company Description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

**Job Description**:
**Scope of Position**

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department and remaining focused on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

**Service Provider Management**
- Ensure to work only with 100% approved SP
- PU&D Connectivity

**Operations**
- Comply with company controls, policies, procedures, processes including the credit policy.
- Participate in daily huddle meetings and Supervisor meetings when is needed.
- Hazardous Materials Certification (HAZMAT Preferred)
- Global logistics Industry Knowledge
- Basic Local Knowledge for Compliance
- Provide feedback of Employee Satisfaction initiatives.
- Contribute to the effective weekly department meetings with team.
- Ensure accurate and timely billing of customers and vendors.
- Effectively execute within the Transcon department, assisting our relentless pursuit of efficiency and operational excellence:

- Performance Management: Support oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.
- Exception Management: Help key all exceptions to provide visibility internally (controlled) and through interacting with our customers (uncontrolled).
- Help identify areas to improve the process in a more efficient way to offer customers better cycle times, service while improving margins.
- Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.
- Make certain that client specific instructions are followed to properly process shipments and invoices.
- Properly use all Expeditor systems and tools, especially CFIT, ETMS, CRM, ECCO, EDOC.
- Log files correctly and timely with proper codes, trace types and events.
- Ensure that all correspondence within business unit is handled timely and professionally.
- Maintain highest compliance levels for all applicable Transcon requirements.
- Escalate issues to Transcon Management team timely when needed.
- Account Management at every Level.
- Meet KPI Standards in accordance with the Company’s Procedures (RDL, DLV, POD)
- Meet compliance at all times (internal and external) in accordance with government regulations.

**Training & Personnel Development**
- Comply with the 52 hour training per year (4.33 per month).
- Complete all mandatory training timely.
- Self Development.

**Culture**
- Exemplify Our Culture, Mission and Goals.
- Follow the 10 Critical Success Factor.
- Help build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

**Security, Health and Safety**
- Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment.
- Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.

**Qualifications**:
**To be the most effective in this position we are looking for the following skills and experience**:

- 6 month to 1 year of experience in the logistic field or domestic transportation preferred.
- Customer Satisfaction oriented.
- Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication.
- Time management skills and attention to detail.
- Problem solving skills
- Strong organizational skills and ability to multitask.
- Ability to complete the work within standard procedures, guidelines and office policies.
- Self-driven personality and good business sense are expected.
- English and Spanish fluency.
- Commitment to Exemplify our culture at all times.

Additional Information
- All your information will be kept confidential according to EEO guidelines