Tts Trade Operations Head

The Cash & Trade Proc Grp Mgr. is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team.The objective of this role is to ensure the seamless delivery of high volume cash management and transaction services.

**Responsibilities**:

- Manage a Cash and Trade Operations/Transaction Services team or multiple teams
- Oversee quality reviews, end results, budget, policy formulation and planning
- Manage client transaction reporting, including new product introductions, statement migrations, branding, legal disclaimers, etc
- Resolve highly complex and varying issues that have substantial potential impact
Negotiate internally, often at senior levels (across functions) and with external parties, as needed**Qualifications**:

- 10+ years of experience in a related role
- Experience in trade / cash operations and management, in a banking industry, managing large teams
- In-depth Cash/Trade product and operations knowledge
- Robust strategic leadership and people management skills
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:

- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
**Description of Role**:
The Trade Operations Head is responsible of Trade Operations, reporting to the Mexico TTS Client Ops Head. The Mexico Trade Ops Head will manage the processes locally and through the various vendors in Tampa and Asian CSC’s in partnership with the Tampa hub.
- Actively engage with TTS business, Coverage and other functions to provide strategic direction from an Trade Client Operations perspective; prioritizing technology innovation for TTS Operations, maintaining a strong focus on the delivery of high quality customer services through TTS CO processes and platforms that are reflected in
- Managing human, processing and system resources to maximize quality and quantity of service while managing cost effectively
- Take a leadership role in exploring and developing key themes within TTS Client Operations such as re-engineering through LEAN, optimization, centralization, RPA, straight-through-processing and outsourcing, leveraging organizational resources within and outside TTS Client Operations to drive and implement these initiatives
- Maintain a strong control and compliance environment throughout the TTS Client Operations organization that can rapidly adapt to changes in the regulatory and compliance environment; proactively escalating addressing all issues timely and competently through the drafting, implementation, and tracking of relevant Corrective Action Plans (CAPs)
- Maintain permanent controls readiness, an effective control and compliance environment in all departments
- Support regional and country financial and resource goals and actively delivering on TTS Client Operations expenses and FTE
- Develop a management team of direct staff that are best-in-class in their respective roles, and manage a diverse pool of Operations human resources, establishing succession plans to ensure business continuity
- Promote a conducive and inclusive work environment marked by high morale, team spirit, diversity and meritocracy driven, throughout the TTS Client Operations organization supporting Employee Satisfaction activities and related indicators.
- Liaise with Production & Development support technology teams to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes, if any due to customer requirement.
- Facilitate accurate and timely resolution of all system outages engaging with all relevant partners such as PS, Tech, Product and Client Service teams to mitigate client impact.
- Understand, troubleshoot, and quickly solution complex queries that can run over multiple platforms.
- Strong partnerships developed with Regional and in-country O&T, Product, Relationship Management and Ops Controls

**Qualifications**:

- Be a strong manager with significant experience in managing and understanding organization at a country or regional level
- Superior people leadership/management skills
- Ability to learn quickly and work under pressure and able to manage effectively in a matrix environment
- Excellent communicator (written and oral) in English. Spanish skills preferred
- Proven leader by clients and staff with the ability to define strategy and provide inspiration
- Excellent prioritization, organization, coordination and time management skills
- Customer oriented. Able to deal with internal clients in a positive manner and help deliver solutions that benefit the business
- Strong influencing and negotiation skills. Ability to explore alternatives and positions