Technical Support

hace 6 días

Ciudad de México AXA A tiempo completo

Technical support to users 7x24.
- Installation and maintenance of computer equipment.
- Follow up and closure reports of requirements and incidents.

Reports scalation of requirements and incidents with development and regional teams.

**Su Perfil**

**Technical/ Functional Knowledge, Skills and Abilities**:

- Corrective and preventive maintenance of computer equipment.
- Microsoft windows 10, active directory, share folders, sharepoint & print server knowledge.
- Formatting computer equipment and operating system installation.
- Support and configuration of Avaya telephony system.
- TCP/IP, Wifi, VPN & VoIP concepts.
- knowledge of Service Now ticket system or equivalent.
- Leadership in customer service.
- Ability to solve complex problems under pressure.
- Interpersonal skills to successfully interface with team leaders and users.

**Education, Professional Qualifications and Experience**:

- Bachelor´s degree in Computer Science, Technology or equivalent.
- 5 years of experience at least

**Acerca de AXA**
El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.

Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor.

Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA.

**Acerca de la Entidad**

AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.

El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.

AXA Partners actúa para el progreso humano combinando pasión con experiência, protegiendo lo que importa, cuando importa.

**Qué ofrecemos**
Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario

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