Gl Program Management Supervisor Ii

hace 7 días

Ciudad de México UPS Mexico A tiempo completo

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.

**Descripción de puesto**:
The GLD Program Management Supervisor II serves as the primary point of contact for multi-product customer accounts and/or manages a team of Program Management support representatives with a portfolio of complex accounts. He/She ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. This position ensures direct reports provide issue resolution, response tracking compliance, notification of events impacting the client, process improvements, tracking and tracing services, managing service expectations, and administering customer surveys. He/She facilitates performance meetings, manages standard operating procedures (SOPs) and statements of work (SOWs), and assists in identifying opportunities for account penetration. The GLD Program Management Supervisor II has responsibilities in functional administration and staff management for direct reports. This position supervises other supervisors and administrative staff within the department.

**Tipo de empleado**:
Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

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