Service Provider Specialist

Company Description As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. **Job Description**: **Scope of Position** SPM Specialist works in collaboration among Service Provider Manager and Product Managers driving our efforts to qualify service providers, engage and develop the relationships and measure their performance to ensure we are driving operational excellence and obtaining the best possible value from our Service Providers to our Customers. **Key Deliverables** Employee Satisfaction - All team members to complete 52-hour training per year (4 33 per month) - All team members to complete all mandatory training timely Operational Performance - Maintain Approved Providers scores at 100% - Monitor and contribute to electronic Connectivity scores at 100% (DRR,DRA, COB, DLV, POD) - Contribute to performance Evaluation scores at 100% **General Responsibilities**: - Exemplify and Teach Our Culture, Mission and Goals. - Follow the 10 Critical Success Factors. - Own your self-development. Prepare, follow-up and execute on your personal development goals. - Assist Service Provider Manager ensuring service consistency and reliability to our internal customers product and service departments. - Assist Service Provider Manager ensuring service consistency and reliability from our Service Providers to our internal customers product and service departments. - Ensure strong knowledge and proper use of all Expeditor systems and tools, applicable for service providers management. - Assist and collaborate with Service Provider Manager to map and understand department process flow, constantly drive service improvements to create efficiency of operations and competitive market cost. - Actively participate in the optimization of tools and continuously improve the efficiency and quality of the service. - Contribute to the District Tactical SPM plan. - Follow corporate approval process for Fixed Asset purchases (CAPEX form) - Assist Service Provider Manager on priorities and projects as needed. - Escalate necessary issues to Service Provider Manager or Shared Service Manager. **Operations** **Qualify**: - Collaborate with Service Provider Manager, Product & Service managers to identify the need for a new service provider, outline service expectations and measurements for new and existing service providers. - Assist with Service Provider Manager in executing RFI, RFQ FRP to select and maintain the most qualified provider in light of quality of service and cost. - Assist with RFQ process effectively and in compliance with the established process, policies and procedures, ensuring transparency at all time, contributing to our target is to bid at least 20% of our services per year. **Engage**: - Assist in the implementation of mandatory systems integration between the Service Provider and Expeditors to further efficiencies, such as Blume system. - Ensure service provider, meets our compliance and operational requirements. - Responsible for the follow up with service providers working through workflow monitor, ensuring 100% documentation in compliance at all time. **Relationship Management**: - Monitor performance standards for all activities as outlined by corporate and local KPI. - Contribute to maintaining daily/weekly oversight of set metrics with service provider, always looking for areas for improvement. For core PU&D providers, utilize and share the "Service Provider Facing Scorecard" or other reports to show their performance in key areas. - Assist Service Provider Manager in updating scorecards reports, upload in SharePoint, communicating and follow up with Product Managers and Service Providers as needed. - Capture all relationship related information in CRM under the Service Provide role. Log service provider complaints / compliments and calls in CRM. Follow up on resolution actions items with both Product and SP. - Collaborate with Service Provider Manager on improving all areas of execution (i.e.: DLV to DLV create, DLV to POD). - Assist with information for business plan review meetings with product, collaborate closing improvement opportunities, support with resolution to service failures, and recording notes for continued follow up in CRM. - Assist with Service Provider Manager and Product Managers in conducting effective evaluations to our service providers. **Results** - Actively participate in the preparation and execution of the Service Provide