Ejecutivo de Negocios Pyme

**Responsibilities**:

- Responsible for attracting, maintaining, retaining and growing the relationships managed with clients in the portfolio, offering a high value service advising on segment products. Serves a consolidated client portfolio.
- Generate leads through client references, commercial activities, market mapping exercises like carpet bombing, micromarketing activities, joint events in partnership with associations.
- Use all available intermediary channels to generate leads, focus on open market sourcing, to engage with potential new customers.
- Understand customer needs, explore and educate customer on value add in terms of their commercial needs.
- Address how Citibank products and services can meet their business requirements.
- Influence the customer to initiate the relationship which helps in supporting the immediate needs.
- Identifying opportunities of Working Capital, Term Loan & Non fund based products.
- Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Act as the escalation point for their unresolved queries and complaints.
- Ensure that Know Your Client and Anti-Money Laundering and other compliance norms are strictly adhered to.
- Complete all mandatory certifications within 90 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms.
- Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- Bachelor's degree. Experience in sales of financial products.
- Awareness about markets/current trends, general awareness about current affairs. Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc. Strong sales and relationship skills and should be comfortable with self-sourcing of asset clients. Knowledge of financial statements. Exp - Experience in Sales - Trade Fx & Asset exposure would help Awareness about markets/current trends, general awareness about current affairs Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc.
- Ability to Sell - strong selling/product pitching abilities; relationship management skills/potential to manage; high achievement orientation
- Consistently demonstrates clear and concise written and verbal communication skills

**E**ducation**:

- Bachelor’s/University degree or equivalent experience

**EJECUTIVO DE NEGOCIOS PYME - Reynosa**

Funciones:

- Asesorar de manera integral a los clientes PyME buscando resolver todas las necesidades de la empresa posicionando al banco como la 1ra opción en todos los productos que pueda adquirir el cliente.
- Ofrecer un servicio de alto valor sobre asesoría de productos financieros PFAES Y PM para identificar principales problemas y oportunidades para oferta de productos del segmento y otras soluciones financieras.
- Asegurar el cumplimiento de las metas sobre atracción de clientes nuevos, venta cruzada al portafolio, graduación de clientes a cartera consolidada.
- Visitar a clientes para entender las oportunidades de mejora y elaborar planes de negocio con las expectativas de los clientes de la zona, asegurando los índices de NPS definidos a nível franquicia.
- Implementar e influir en conjunto con el Gerente de Sucursal en el diseño de planes de acción que aseguren alcanzar la meta de NPS.
- Identificar oportunamente mejoras en el servicio y escalar a su Gerente de Sucursal.

**Escolaridad y Experiência**:
**A.1** Licenciatura concluida en áreas económico - administrativas. Otras carreras son aceptables si tiene gusto y experiência en ventas a Pymes. Al menos 1 años de experiência en venta de productos financieros.

**A.2 **Licenciatura trunca (menos del 50% de créditos) o al menos 2 años de experiência en venta de productos financieros.

**Competencias y Habilidades Externas**:

- Excelentes capacidades de comunicación y manejo de objeciones con los clientes para lograr ventas efectivas.
- Capacidad de comunicación efectiva con superiores, integrantes de su mismo equipo y otros equipos de trabajo.
- Proactivo, sugiere y propone mejoras para el negocio.
- Tolerancia a la frustración (objeciones con él cliente, procesos, trámites, seguimientos etc).
- Orientado hacia resultados.
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Consumer Business Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

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