Customer Service Jr. Representative and Support

hace 7 días

Hipódromo Agua Caliente, México Maquila Management Service A tiempo completo

**Responsibilities: Customer Service Support Jr.**
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams as needed.
- Provide product information, guidance, and training to customers.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and document recurring customer issues to inform product and service improvements.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer FAQs.

**Data Analysis**
- Collect, clean, and analyze customer support data to identify trends, patterns, and areas for improvement.
- Generate regular reports and dashboards on key customer support metrics (e.g., first contact resolution, response times, customer satisfaction).
- Use data insights to recommend process improvements, training needs, and product enhancements.
- Assist in developing and implementing strategies to optimize customer support operations.
- Collaborate with other departments (e.g., product, sales, marketing) to share insights and contribute to a holistic understanding of the customer.

**Requirements**:

- Bachelor’s degree in Business, Data Science, or a related field (or equivalent practical experience).
- Proven experience in a customer support role, preferably in a **supply chain-related industry**.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate a significant amount of information with attention to detail and accuracy.
- Proficiency with data analysis tools (e.g., Microsoft Excel, Google Sheets; experience with SQL, Tableau, Power BI, or similar data visualization tools is a plus).
- Excellent verbal and written communication skills in English/ Fluid
- Strong problem-solving skills and a proactive approach to issue resolution.
- Ability to work independently and as part of a team in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
- Basic knowledge of statistical analysis.

**Key Competencies (Soft Skills)**:

- Logical and analytical thinking
- Communication skills
- Adaptability
- Teamwork
- Problem analysis and resolution
- Documentation
- Time management and prioritization
- Programming knowledge

**Job Conditions**:

- On-site work
- Requires mobility to support various locations.

It is not a Call Center Company.

Interviews and work area near IMSS 7, Blvd. Agua Caliente.

Tipo de puesto: Tiempo completo

Beneficios:

- Estacionamiento de la empresa

Escolaridad:

- Licenciatura terminada (Deseable)

Experiência:

- En misma posición: 2 años (Deseable)

Idioma:

- Ingles Fluido 85-90% (Deseable)

Lugar de trabajo: Empleo presencial

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