Software Engineer Ii

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Software Engineer II - Systems & Processes**

**Why We Have This Role**

Qualtrics is seeking a Software Engineer in our Mexico City office to assist our Digital Success team in creating a world-class digital-first customer experience. If you have a Bachelor’s degree, have 5+ years of software engineering experience, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

**How You’ll Find Success**
- Ability to create trust in customers and teams through thorough communication
- Strong level of curiosity
- Takes initiative and shows scrappiness in getting things done
- Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
- Takes analytical mindset to approach problems and find solutions
- Shows desire to learn new skills and grow in the role

**How You’ll Grow**
- Develop the ability to build scalable, fast, robust, and simple SaaS solutions.
- Develop familiarity with containerization and full-stack development.
- Learn to implement new functionality from provided requirements and specifications.
- Benefit from working with other engineers, tech-ops, and product managers.
- Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers.
- Opportunities to mentor and lead teammates.

**Things You’ll Do**
- This role will primarily work with Typescript/React/Node/NestJS, as well as Aurora MySQL, S3, and PHP to develop scalable, fast, robust, and simple web-based solutions to solve complex business problems. Experience with Wordpress and/or Drupal is a plus.
- Implement new features and optimize existing ones to drive maximum performance.
- Work closely with and incorporate feedback from other engineers, tech-ops, and product managers.
- Attend daily stand-up meetings, participate in Ops review, take part in design meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to customers.

**What We’re Looking For On Your Resume**
- Has worked with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end-user features.
- Has developed scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies.
- Strong algorithms, data structures, and coding background.
- Experience with continuous delivery, git, test automation, and build/deploy systems.
- Experience building high-performance RESTful services.
- Bachelor’s or Master’s degree in Computer Science
- 5+ years working in a full-stack web engineering position.

**What You Should Know About This Team**

We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable advanced customer success capabilities. The Digital Success engineering team owns a suite of full-stack services that Qualtrics customers rely upon for exceptional self-service product support, license management, and self-learning. The Digital Success engineering team also maintains a large CMS integration that houses the Qualtrics Support knowledge base.
Our engineers collaborate closely with their Digital Success team business counterparts to create exceptional digital experiences for our customers. The Digital Success team consists of product managers, content designers, and program managers focused on ensuring our customers have the digital success and networking resources that enable them to maximize the power of the XM Platform.

**Our Team’s Favorite Perks and Benefits**
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will wor