Operations Service Specialist

hace 2 semanas

Saltillo, México SAP A tiempo completo

**We help the world run better**

**What you’ll do**

SAP Enterprise Cloud Services is a public and private cloud managed services provider. Within SAP Enterprise Cloud Services Technical Operations Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day to day operations

**What you bring**

As operations specialist, you are responsible for:

- Ensuring day to day quality service delivery
- Defining and tracking various service KPI and SLA’s
- Deflecting the running escalations
- Working towards automating various day to day operational tasks
- Service handover transition between the teams
- Able to coordinate and orchestrate the work between the teams
- As a plus, experience in Linux or Unix Operation systems with the knowledge in any hyperscalers

**Meet your team**

Our team manage and operate nearly 3500+ customers system 24/7. We are responsible for the quality delivery with the agreed SLA and KPI’s as per the contract.

We have a follow the sun model with the support of multiple service vendors working on day-to-day operations

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 356958 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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