Helpdesk Support Technician
hace 7 días
**JOB PURPOSE**
Provide local on-site support for users, management and global/regional IT project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to global MDC Policies.
**PRINCIPAL ACCOUNTABILITIES**
- Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (including wifi) and other computer and telecommunications equipment.
- Carry out basic IT systems duties requiring local hands and eyes support.
- Contribute to project teams in the improvement of current IT services and development and delivery of new IT services.
- Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees while supporting the business plans.
- Share acquired knowledge with colleagues through formal documentation and communications sessions.
- Always ensure that company Policies, Governance, Standards and Standard Operating Procedures (SOPs) are adhered to.
- Champion the Company’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.
- Participate in major incident management processes which may mean off-hours participation in incident resolution and service restoration.
- This role will be part of the on-call rota providing out of hours support for critical and business impacting situations.
- Carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
English must be fluent.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $1,200.00 - $1,400.00 al día
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: Empleo presencial
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