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Program Manager

hace 2 semanas

Mexicali, México Reconext A tiempo completo

**Program Manager**
- **Education/ Work Experience**:

- A Bachelor’s Degree in Business Administration or relevant disciplines from an accredited university.
- 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.
- Experience in ICT related industry, either at an OEM or ODM level, would be beneficial.
- Understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.
- Excellent people relationship skills - listening, questioning, negotiating, motivating, conflict & problem resolution
- Work in a multi-cultural, dynamic and fast paced environment with diverse teams.
**Personal**:

- Self Starter
- Results driven
- Superior planning and thinking capabilities
- Strong consulting & coaching skills; effective advisor to peers and site staff
- Multi cultural
- Conceptual, strategic thinker
- Strong Analytical and Modeling Skills
- Energy, ambition and drive to succeed - “Makes things happen”
- Hands on
- Accustomed to working through people
- True Business Partner
- Advanced negotiation acumen
- Ability to easily win credibility and influence.
- Demonstrated leadership and motivational skills
- Ability to evaluate risk and make timely decisions
- Excellent interpersonal and communication skills
**Responsibilities/Duties**:

- Manages the customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction.
- Develops and tracks the customer service level performance reporting and revenue/profit/loss on a daily/weekly and monthly reporting.
- Leads, identifies and works with Customer Teams to resolve all customer operational performance issues that impact the agreed KPI’s, service level agreement or revenue and profit goals.
- Creates customer required reports utilizing system data.
- Manages regular reviews of program milestones and / or KPI (key performance indicator) measurements.
- Manages internal relationships to provide communication of customer requirements and implementation of customer program.
- Works closely with Production to deliver customer expectations and company profits.
- Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and maintains a professional image at all times.
- Prepares and runs account QBR’s (Quarterly Business Reviews) presentations with our customers.
- Identifies new business opportunities by developing a complete and thorough knowledge of each customer’s business model and collaborate with Sales & Marketing teams.
- Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.) through effective communications, team interaction, and developing a collaborative account team environment.
- Assists other functions to achieve company-wide continuous improvement initiatives e.g. Efficiency, quality, TAT, customer satisfaction.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Mexicali, B.C.: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
Work Remotely:

- No