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Logistics Specialist
hace 2 semanas
Estamos en búsqueda de un Logistics Specialist para brindar atención y seguimiento oportuno a las necesidades de nuestros clientes. El objetivo del puesto es mantener altos níveles de satisfacción y asegurar que los requerimientos comerciales sean atendidos de manera ágil, clara y organizada dentro del marco operativo de la empresa.
**Responsabilidades**:
Atender a clientes por correo, teléfono, EDI o chat.
Registrar y dar seguimiento a órdenes en firme, emergencias, embarques y pronósticos.
Validar facturación conforme a requerimientos específicos del cliente.
Elaborar reportes semanales y mensuales de ventas y facturación.
Registrar y resolver quejas de clientes, ofreciendo soluciones y seguimiento oportuno.
Aplicar encuestas de satisfacción y monitorear los resultados.
Requisitos:
Licenciatura en Administración, Negocios Internacionales, Relaciones Públicas o afín.
1 a 2 años de experiência en atención a clientes o ventas internas.
Inglés intermedio o avanzado (lectura, redacción y conversación).
Manejo de SAP u otro ERP.
Dominio de Microsoft Office y Outlook.
Deseable: experiência con sistemas EDI y/o CRM.
Habilidades clave:
Comunicación clara y relaciones interpersonales
Proactividad y orientación al cliente
Organización, análisis y solución de problemas
Toma de decisiones y trabajo en equipo
Adaptabilidad a contextos diversos
Tipo de puesto: Tiempo completo
Sueldo: $22,500.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés?
- ¿Manejas SAP?
Lugar de trabajo: Empleo presencial