Edi Specialist

hace 1 semana

Tijuana, México North American Production Sharing de México A tiempo completo

Position

Electronic Data Interchange (EDI) Specialist - Tier I

Description:
Basic EDI support role for the Information Technology department. Responsibilities include supporting internal customers to analyze, interpret, and troubleshoot EDI transactional data issues while maintaining the EDI automated system. You will also provide support to all EDI production processes, develop, and modify all maps for trading partners, and coordinate with end users to expand EDI capabilities.

**Responsibilities**:
Provide first and second level problem resolution for EDI related issues

Provide support to all EDI production processes and develop and modify all maps for trading partners

Monitor all EDI file processing and troubleshoot and test processes to resolve all transaction file issues.

Interface with providers, vendors, and internal departments to provide first level support and to address technical and procedural issues related to EDI

Participate in IT meetings on weekly basis and monitor progress in coordination with IT director and plan effective solutions.

Document, track, monitor and escalate support requests to ensure a timely resolution

Maintain positive customer relationships

**Requirements**:
Ability to critically think and solve complex problems

Strong understanding and working knowledge of EDI formats (Preferably ANSI ASC X12) and internet functions.

Excellent verbal, written and interpersonal communication skills

Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion

Understanding of ERP systems (Preferably Dynamics 365)

Capable of interfacing with employees at all levels of the organization.

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