Market & Community Engagement Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

The Market & Community Engagement Manager will be a new role working to support our Go To Market Experts and Account Managers. They will help us develop critical market expertise as well as ensuring the Business Development teams have the tools and information they need to deepen client engagement and drive adoption and usage of our key solutions. That market expertise, developed on the ground and with the Go To Market data and market Intelligence team, strategy, and product teams, will provide key insights on the competitive landscape, regulatory environment, and industry trends.

Additionally, they will play a key role in supporting strategic client meetings, community engagement; events, workshops and National Member Groups and will help to align community feedback back to product and strategy.

What you will do:

- Market Engagement: Support Business Development in the regions and sub-regions with local market knowledge to support more strategic engagement
- Voice of the customer: Engage with Go To Market Experts, Account Managers, and customers to support feedback loops to Product & Strategy
- Voice of Swift: Engage the market to share expertise and insights at conferences, events and media
- Work with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue
- Community engagement: Supporting our various user groups
- Act as a single point of contact and center of expertise for the regions and specific domains
- Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering
- Develop and maintain skills and knowledge
- Coach less experienced Business Development staff and share knowledge about market insights such as competitors, regulation, and sales methodologies.

Qualifications:

- Bachelor's degree in Marketing, Communications or related field
- Proven experience in developing and executing successful marketing strategies in the fintech/financial services sector
- Strong knowledge of the payments ecosystem and financial technologies
- Excellent verbal and written communication skills in Spanish and English
- Ability to build and manage relationships with senior executives within financial institutions
- Demonstrated ability to think creatively and outside the box when it comes to marketing approaches
- Experience managing multiple projects simultaneously while meeting deadlines
- Proficiency in CRM systems and other marketing automation tools

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential._