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Bilingual Crc Representative
hace 2 semanas
Bilingual CRC Representative
MX-GTO-Leon
**Description**:
**Job description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Agent (English/Spanish)**working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
**During a Typical Day, You’ll**
- Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding auto products, services, etc
- Meet or exceed monthly Call Center Performance objectives including call quality and performance objectives.
- Accurately complete appropriate documentation for each transaction
- Handle various customer contact mediums.
**What You Bring to the Role**
1 -2 years of customer service experience, preferably in a contact center operations environment
Prior knowledge/experience in automotive industry an asset.
English at 90% is must.
Strong written and oral communication skills.
Excellent spelling, articulate, tone sensitive.
Proactive listener / reader.
Demonstrated skills in customer escalation, overcoming objections, conflict resolution and negotiation. Sales oriented and ability to close sales opportunities.
Living in Leon or Mexico City
**What You Can Expect**
$60 hourly
Remote work
Loyalty Bonus (as of the second year worked)
12 days of vacation
Vacation Bonus (25% - 1st year; 50% - successive years)
Christmas Bonus (15 days)
Restaurant Card (after 90 days of employment)
Life Insurance (24 months of salary)
Training and Development opportunities
(Percepta College)Award-winning
Employee Reward Program (Perci Perks
Employee Referral Program ($10,000 MXN after 90 days of employment)
Employee Discount
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect**:Culture of Service** - to be treated like you are the customer from day one**Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions**Respect**- a team that is accountable, dependable, and gives you their full attention**Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization**Career Growth** - lots of learning opportunities for aspiring minds**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness
