Communication Support Specialist

hace 3 días

Guadalajara, México HRPV Mexico A tiempo completo

We are looking for a dedicated **Communication Support Specialist** to join our team. As a Communication Support Specialist, you will be responsible for handling inbound calls, answering inquiries, discussing settlement options, and providing crucial administrative support to our Legal Assistants.

**Key Responsibilities**:

- **Call Management**: Answer and return calls from Defendants contacting the firm after receiving legal paperwork.
- **Settlement Discussions**: Communicate settlement offers from Defendants to our clients and relay the clients' decisions or counteroffers.
- **Client & Defendant Communication**: Ensure effective communication with Defendants regarding settlement agreements and collaborate with Legal Assistants to get the necessary paperwork signed.
- **Confidentiality**: Uphold strict confidentiality in all client and Defendant matters.
- **Team Collaboration**: Provide support to Legal Assistants and contribute to a collaborative team environment.

**Essential Skills & Competencies**:

- Strong communication and interpersonal skills.
- Organizational skills with the ability to multi-task effectively.
- Problem-solving abilities and a results-driven attitude.
- Ethical conduct and ability to maintain confidentiality.
- Team-oriented with a focus on supporting others.
- Proficiency in handling office equipment and business software.

**What We Offer**:

- **Base Salary**: 15,000.00 to 16,000.00 MXN monthly (depending on experience and skills).
- **Full Legal Benefits**: Including IMSS, paid vacations, Christmas bonus, and vacation premium.
- **Professional Growth Opportunities**: Our firm is constantly growing, offering internal promotions and career development.
- **Referral Bonus**: Earn a 5,000.00 MXN bonus for successful employee referrals.
- **Paid Training**: You receive 100% of your salary from day one.
- **Employee Discounts**: Enjoy discounts at select establishments such as coffee shops, gyms, spas, and more.
- **Work Schedule**: 5-day workweek, fixed 8-hour shifts with a 30-minute lunch break. No campaign-based work—your schedule is set

Please have these documents ready to speed your process: RFC (Constancia Fiscal 2024), Comprobante de domicilio, Identificación oficial vigente, CURP Y NSS (No. IMSS)

If you're ready to join our team, please send your resume in English

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $16,000.00 al mes

Beneficios:

- Opción a contrato indefinido
- Programa de referidos

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial

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