HR Shared Service Consultant- Usa/can/latam

hace 1 semana

Colonia Santa Fe, México Ford de México A tiempo completo

**HR Shared Service Consultant
- USA/CAN/LATAM**:
Human Resources (HR)

Santa Fe General Office

**Detalles del empleo**

WHO WE ARE:
Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has always fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles or a smart world that help people move more safely, confidently and freely. To do this, we are investing in technology, and businesses focusing on micro-transit, commercial solutions for fleet customers, enhancing the vehicle ownership experience and developing the Transportation Mobility Cloud, which will host mobility-related solutions.
THE ROLE:
Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
- Strives to exceed HR Contact Center Key Performance Indicators (KPIs)
Escalates team member inquiries in a timely manner when additional research or analysis is necessary.

YOUR IMPACT:

- Demonstrated effectiveness working with contact center technology including but not limited to case management, knowledge management, document management, electronic signature tools and Human Resources Information Systems (HRIS)
- Knowledge and understanding of various HR processes- Ability to identify frequent transactional issues and work with the HR Operations Supervisor to suggest process, procedure and training improvement opportunities- Ability to identify issues, perform analysis and solve problems based on data or available information- Ability to communicate effectively through written and oral communication- Ability to effectively collect and provide HR information to employees and People Leaders- Ability to understand and respect the concerns, interests, and opinions of others- Ability to remain flexible with staff scheduling changes and time zones- Multi-tasking in a fast paced environment- High level of attention to detail, able to perform tasks accurately and completely

WHAT YOU’LL NEED:

- Preferred, but no mandatory, Bachelor Degree in Human Resources Business Administration, Psychology or Communication.
- Preferred, but not mandatory, Experience In Shared Services
- Mandatory, Advanced English
- Preferred, but not mandatory Portuguese

COMPANY DESCRIPTION:
DISCLAIMER:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

**Id. de solicitud asignado automáticamente**

57816BR

**Nível Idioma Inglés**

Avanzado

Portuguese Desired, Advanced.

**Disponibilidad para viajar**
No

**Rotación de turnos**

Sí

**Tipo de Contratación**
GSR

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