Fintech Operations Supervisor

hace 5 días

Tlahuac, México UNA Financial A tiempo completo

At Una Financial, we take pride in being a friendly and customer-centric company. Our mission is to be a leading company that is ready to give a helping hand in any financial situation quickly, conveniently, and honestly. We firmly believe that each of us plays a crucial role in achieving this goal.

As a company, we are determined to become industry leaders and the first choice for our customers. To support us in achieving this objective, we are seeking an **Operations Supervisor **who will oversee and support a multidisciplinary team to ensure excellence in collection management, quality customer service, and the optimal performance of the control desk (verification), ensuring operational efficiency and goal achievement.

We are looking for:

- 2 years of experience in supervisory positions in a call center environment within the financial sector or Fintech companies.
- Experience in payday loans will be highly valued.
- Knowledge of verification, collection, and customer service processes.
- Proficiency in call management systems and CRM.
- English proficency.
- Bachelor's degree in any field is desired.

We offer:

- Growth opportunities.
- A great multicultural working environment.
- Benefits above legal requirements.

**Job Types**: Permanent, Full-time

**Salary**: $25,000.00 - $30,000.00 per month

**Language**:

- English (required)

Work Location: In person

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