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Job Requirements
Diseñar el modelo de servicio, basado en “Customer Experience” con un enfoque especial en los canales de distribución de CHUBB (Agentes, Sponors, Brokers) y Cliente final (usuario de la póliza). Ayudará al negocio a construir la experiência de los clientes y canales de distrinbucion cada vez que interactúan con CHUBB.
1. Service desing (Diseño del modelo de sercicio)
2. Diseño de Customer Journey
3. Conocimientos de UX/UI
4 Diagnosticar y definir los problemas a resolver.
Work Experience
Metodologías y Herramientas para diseño Journey mapping y service design.
Conocimientos Básicos de UX/UI a nível diseño.
Manejo de Mockups
**Benefits**:
Experiência mínima de 2 años en el mundo de Customer Experience (CX) diseñando Customer journeys y service desing.
Trabajo en equipo, liderando proyectos de CX.
Conocimientos en identificar y definir problemas.
Conocimiento de tendencias de CX en el mundo e industrias.
Entendimiento básico de UX/UI para plataformas de servicio (en la parte de diseño)
**Análisis de KPI´s de “Customer”. Ejemplo**: digitales “Google analitycs”. Indicadores de NPS, CSAT.
