Customer Engineer

hace 1 día

Baja California, México Lutron Electronics A tiempo completo

Descripción

Lutron is a technology-centered and people-driven company and has a long history of significant growth.

In almost 60 years of smart innovations, Lutron has invented hundreds of lighting control devices and systems; is top market position by focusing on exceptional quality products and design.

Now, Lutron is looking for its offices located in Chihuahua Mexico a position of:
**CUSTOMER ENGINEER**

**Knowledge and responsibilities**
- Experience in field execution of lighting controls or equivalent building systems.
- Experience in the execution of project in hospitality industry would be preferrable.
- Proficient in English language (writing and speaking) with clarity of thoughts.
- Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.
- Experience in customer interaction and taking ownership.
- Ability to closely work with global QTS & Quality team.
- Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).
- Support Channel onboarding, product, and execution training to meet Lutron quality standards.
- Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
- Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards
- Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
- Support system, features & process improvement through continuous feedback loop.
- Communicate effectively with other functions to meet customer needs.
- Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV/BACnet/API etc)
- Maintain monthly quality trackers and update channel partner annual evaluation.
- Represent Lutron according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.

**Job Requirements**
- Engineering Degree: Electrical and/or Electronics Engineering
- 4-6 years of experience in Lighting controls or BMS or other automation systems.
- Fluent in English, communicate clearly with our India, USA and other regional internal teams
- Ability to work flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
- Open to travel (up to 70%) within LATAM region and USA
- Valid Visa/passport.
- **Availability to relocation.**

Tipo de puesto: Tiempo completo

Sueldo: $33,333.00 - $33,333.33 al mes

Beneficios:

- Seguro de vida

Tipo de jornada:

- Lunes a viernes

Lugar de trabajo: On the road

Fecha límite para postularse: 31/10/2024

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