Service Desk Level 1 Analyst
hace 1 día
At DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive. AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect. At DYOPATH, we believe: - You deserve to grow and feel empowered in your role. - A fun, diverse environment allows you to bring your authentic self to work every day. - Maintaining a healthy work-life balance is essential to our positive culture. We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH We are currently hiring a** remote Service Desk Level 1 Analyst** **_ What is the location, shift, and pay?_** - **Remote** from 7:00am - 5:00pm, Monday - Friday - **Pay: 14K pesos monthly (before taxes)** **_What will you be doing as a Remote Service Desk Level 1 Analyst:_** - Ensuring excellent service standards and maintaining high customer satisfaction - Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments - Using Active Directory administration - Analyzing and recommending alternative solutions to meet the customer needs - Mobile Phone Support **_Qualifications:_** - Advanced English skills - oral and written (C1 level and above) - 1-2 years of experience in a technical support role, preferably in a service desk environment - Strong customer service skills, with the ability to communicate technical information to non-technical users - Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting - Knowledge of ITIL or similar service management frameworks a plus - Ability to work independently and as part of a team, with a focus on delivering exceptional customer service. - Excellent problem-solving and analytical skills - Ability to manage multiple tasks simultaneously and prioritize workload effectively **_Our comprehensive benefits package:_** - Savings / Monthly 13% cap - Pantry Vouchers 9% deposited every month - Christmas Bonus: 25 days of your daily income - Vacations - 12 days after the first year - Anniversary Bonus - 10 days of base salary - Vacation Premium - 40% first year - Major Medical Insurance covers you and your immediate family - Life Insurance - Quarterly Bonus - Marriage or Bereavement Time off - Maternity/Paternity Time off - Ergonomic Chair - 250 pesos monthly stipend for internet and electricity **Join Our Team**: Equal Opportunity Employer
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Service Desk Level 1 Analyst
hace 2 semanas
Monterrey, México Dyopath A tiempo completoDYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions.Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.Our team is driven by a shared commitment to...
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Service Desk Level 1 Analyst
hace 1 semana
Monterrey, México DYOPATH A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
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Service Desk Level 1 Analyst
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Monterrey, México DYOPATH A tiempo completoDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
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Service Desk Level 1 Analyst
hace 2 semanas
Monterrey, México Dyopath A tiempo completoDYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions.Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.Our team is driven by a shared commitment to...
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Service Desk Level 1 Analyst
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Monterrey, México DYOPATH A tiempo completoDYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to...
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Service Desk Level 2 Analyst
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Monterrey, México DYOPATH A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
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Service Desk Analyst
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Service Desk Level 1 Analyst
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Monterrey, México DYOPATH A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
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Service Desk Level 1 Analyst
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Monterrey, México Dyopath A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion.As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions.Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
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Service Desk Level 2 Analyst
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Monterrey, México DYOPATH A tiempo completoDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
