Application Engineer

hace 12 horas

Apodaca, México Grundfos A tiempo completo

Would you like to join a value-oriented company where we create water solutions that contribute to a better climate and life for people around the world?

We are seeking an experienced CSSC Application Engineer to join our CSSC Backoffice Water Utility team. This position reports directly to the CSSC Manager and will operate daily at our Apodaca, NL facility (Parque Stiva) or Valle office in a Hybrid set up

**What is the job about?**

This position will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.

**Your main responsibilities**:

- Follow up on Customer interactions within set SLA.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Identify business opportunities and handover to external sales
- Ensure customer master data is updated on portfolio of customers under their responsibility.
- Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.

**Your background**

We imagine that you have:

- Associate’s or bachelor’s Degree or equivalent work experience (minimum of 3+ years)
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

**We look forward to hearing from you.**

Tipo de puesto: Tiempo completo

Salario: A partir de $25,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vales de despensa

Tipos de compensaciones:

- Bono anual

Puede trasladarse/mudarse:

- 66626, Apodaca, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Educación:

- Licenciatura terminada (Obligatorio)

Experiência:

- sistemas de bombeo: 2 años (Obligatorio)

Idioma:

- Inglés Avanzado (Obligatorio)

Lugar de trabajo: remoto híbrido en 66626, Apodaca, N. L.

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