Field Technical Support

hace 2 semanas

Monterrey, México Hewlett Packard A tiempo completo

**Job Description**:
**Job Summary**

This role applies technical expertise to complex customer environments, leads issue resolution efforts, and ensures satisfaction with HP's industrial printing solutions. It also contributes to long-term account success through proactive service and strategic technical engagement.

**Responsibilities**
- Perform **hardware and electronics troubleshooting** on industrial digital presses and related systems.
- Lead or support **installation, commissioning, and preventative maintenance** of press hardware at customer sites.
- Provide **on-site technical support** and training to customers during and after installation.
- Collaborate with internal technical teams to resolve cross-technology issues and escalate when necessary.
- Maintain accurate documentation and provide reports on technical interventions.
- Build and maintain relationships with customer engineering and production teams, acting as a trusted technical advisor.
- Identify additional service opportunities and contribute to customer satisfaction and retention.

**Education & Experience**
- Degree in **Electronics Engineering**, **Electromechanics**, **Mechanical Engineering**, or a related field.
- 4-7 years of hands-on experience in **field service**, **hardware support**, or **industrial equipment maintenance**. Experience with HP industrial printers or digital press equipment is a plus.
- Advanced English communication skills are required.
- Comfortable working independently and traveling regularly within northern Mexico.

**Preferred Certifications**
- ITIL Certification (basic understanding of service frameworks)
- Certifications related to **Electrical Safety**, **Mechanical Hazard Management**, or **Field Service Engineering**

**Knowledge & Skills**
- ** Strong understanding of electronics, mechanics, and industrial automation**:

- Proficient in **reading electrical schematics** and resolving wiring/electronic issues
- Familiar with **test equipment**, **hand tools**, and **safety procedures**:

- Experience with **commissioning industrial machines**:

- Basic understanding of OS (Windows/Linux), scripting, and networking for diagnostics is a plus, but this is not a software role
- Strong communication, project management, and customer service skills

**Additional Information**
- ** Schedule**: Full time
- ** Shift**: First Shift (Mexico)
- ** Travel**: Required between Reynosa and Monterrey

**EEO Statement**

HP Inc. is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

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