Technical Customer Support

hace 1 semana

Iztacalco, México Hr Consulting & Search A tiempo completo

**TECHINCAL Custommer Support,I**

**Responsibilities**:

- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- Identifies and escalates complex problems under direct supervision
- Works on a limited variety of problems of limited scope using defined procedures and practices
- Collaborates with fellow technicians and supervisor to solve problems
- Familiarizes self with new technologies, products and platforms

Qualifications:

- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills

Tipo de puesto: Tiempo completo, Indefinido

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de vida
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante

Tipos de compensaciones:

- Bono anual

Consideraciones ante el COVID-19:
Uso de cubrebocas, temporalmente trabajo desde casa, se regresara paulatinamente, todos los protocolos de seguridad en oficina.

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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