Application Support Technician Level 1

hace 6 días


Tijuana, México Seguros Confie A tiempo completo

**Job Information**:
Department Name
- INFORMATION TECHNOLOGY

Job Type
- Full time

Industry
- Technology

Service Now Ticket
- INC1284231

Modality
- WFH

Work Experience
- 0-1 year

Assigned Recruiter Contact

Date Opened
- 06/25/2025

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

**Job Responsibilities and functions**
- Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Communicate effectively with end-users, team members, and other stakeholders, providing updates on support progress and issue resolution
- Verify resolution with users and resolve Incidents in ServiceNow
- Escalate Major Incidents to the Application Support Supervisor
- Escalate Incidents at risk of breaching Service Level Agreement to the Application Support Supervisor.
- Assess and triage support tickets to identify basic issues that can be resolved at the Level 1 support level.
- Escalate complex issues or those requiring deeper technical knowledge to Level 2 or Level 3 support teams.

**Requirements**:
University/ College degree (Desirable)

Advance English Level

Specialized knowledge
- Strong computer literacy skills, Proficient in Microsoft Office Products
- General Computer knowledge (CPU hardware component’s)

**Benefits**:

- Paid days off
- Competitive weekly salary
- Great location (Zona Río, Tijuana)
- Benefits by law and more
- Private Health Insurance and Preventative Care
- Friendly work environment
- Savings Fund and voluntary Savings Account
- Financing and discounts at various establishments around the city
- Career growth opportunities
- Constant motivational events and more



  • Tijuana, México Seguros Confie A tiempo completo

    **Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeService Now Ticket- INC Industry- TechnologyModality- WFHWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/15/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010**Job Responsibilities and functions**- Record and classify received...


  • Tijuana, México Bebeesupport A tiempo completo

    A technology support firm is seeking an entry-level IT Support Technician to provide first-line technical assistance. Responsibilities include troubleshooting software issues, managing hardware provisioning, and ensuring compliance with IT procedures. The ideal candidate should be motivated to grow in a structured environment, use remote tools like...


  • Tijuana, B.C., México Confie A tiempo completo

    Job InformationDepartment NameINFORMATION TECHNOLOGYJob TypeFull timeIndustryTechnologyService Now TicketINC1446834ModalityWFHWork Experience1-3 yearsAssigned Recruiter ContactDate Opened01/09/2026CityTijuanaState/ProvinceBaja CaliforniaCountryMexicoZip/Postal Code22010Job DescriptionThe Application Support Technician Level 1 is the first point of contact...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Experiência y requisitos - Bachelor’s degree in Telecommunications, computer science or related field - Advanced English level (Written & Spoken) - Proficient use of Microsoft Office - Knowledge of Networking, Structured cabling, VoIP - 1+ years of experience in Helpdesk or Telecom support Organización Seguros...

  • IT Support Technician

    hace 2 días


    Tijuana, México Flextronics - The Flex Company A tiempo completo

    Workday Career Site Cookie Notice* **Optional** : + and . + We use third-party services such as Google Analytics to gather external career site traffic metrics and analyze visitor information, such as browser usage, visitor numbers, and which pages are used. sets out how they use the information they gather. + We may use **pixel tags or scripts**...

  • Computer Technician 2

    hace 3 semanas


    Tijuana, México Confie - (cuenta madre 2020) A tiempo completo

    Are you Looking for a jumpstart in the IT Help Desk, Our IT team is looking for you!Mission StatementTo solve an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible...

  • Help desk support

    hace 1 día


    Tijuana, México ITJ A tiempo completo

    The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through Service Now. This role supports both day-to-day troubleshooting (e.g., software, access, and endpoint issues) and fulfillment requests (e.g., license assignments and access group management).

  • Application Specialist

    hace 2 semanas


    Tijuana, México ITJ A tiempo completo

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Shaping the Future of AI & Pharma at ITJ | Strategic Partnerships & Innovation Application Analyst – Revenue Cycle- Collections As the Application Associate Analyst, you will work on software design and configuration, upgrades, and improvements for lab...

  • Desktop Support L1

    hace 2 semanas


    Tijuana, México Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...


  • Tijuana, México Vertiv Co. A tiempo completo

    **Responsabilities**: - Create and update 2D preliminary, submittal, and additional detail mechanical drawings. - Create and update 3D Revit level drawings. - Provide support with the component selections, and other technical information of air handler units. - Support the Application Engineering team and other team members. - Devise new approaches to...