Boutique Director

Reference Code: 93334**Boutique Director**:

- Guadalajara, JAL, MX- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Join one of the world's most prestigious luxury brands. Cartier is hiring a Boutique Director for Cartier Guadalajara.

Main Purpose:
The Boutique Director will lead the team to provide clients with exceptional and unique experiences by ensuring excellence in boutique operations and client service. Will be responsible of the growth of the turnover of the Cartier Boutique in accordance with the retail strategy and leading its profitability. Representing the Brand by being a true Cartier Ambassador, inside and outside the Cartier Boutique with clients and partners as well as with team members and peers. He/she will be the face of Mexico flagship boutique that resonates locally and internationally as a banner of the Maison in the country.

Managing the operation of the Boutique as well as the Boutique team. Taking active part of the creation and Implementation of the yearly action plan. Thanks to a strong intrapreneurial spirit, the boutique director will work closely with local HQ to propose and implement new initiatives to animate the boutique throughout the year and to actively develop the business by recruiting new clients and by nurturing our historical clients, especially our High-End clientele. Holding a true managerial role, he/she will be managing several departments in a complex and ever-changing environment.

KEY RESPONSIBILITIES

Key responsibility 1: _COMMERCIAL PERFOMANCE_
- STRATEGIZE ON BUSINESS OPPORTUNITIES IN AN OMNI CHANNEL ENVIRONMENT TO MAXIMIZE SALES.
- Develop a deep understanding of the competitive landscape, surrounding community, local trends, etc.
- Develop long-term action plans to exceed boutique sales targets.
- Identify & exploit existing /new opportunities for Cartier.
- DRIVE BOUTIQUE PERFORMANCES, INCLUDING BUT NOT LIMITED TO CATEGORY PERFORMANCES.
- Manage a sales unit to consistently achieve and/or exceed the KPIS, defined by the management. As an example, use full suite of retail KPIs to set individual targets and embed a culture of performance improvement through systematic monthly 1:1s.
- Champion product category performance to drive sustainable performances & gain market share.
- Define sales targets and actions, in order to transform corporate objectives into operational ones at a boutique level.

Key responsibility 2: _CLIENT DEVELOPMENT & CLIENT EXPERIENCE_
- ENHANCE CLIENT KNOWLEDGE.
- Define targeted action to improve data capture (visitors, prospects, clients).
- Promote and leverage clienteling tools (ex. My clients, CRM program) to enrich the client database (ex. client interest).
- Focus on impeccable VIP client experience, coaching Sale Associates to build stronger relationships through networking and client treatment initiatives
- IDENTIFY AND EXECUTE CLIENT DEVELOPMENT PLAN, CLIENTELING INITIATIVES AND CLIENT FOLLOW UP.
- Champion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIS for the team).
- Promote and leverage client experience related tools ,(Medalia, etc)to develop the overall client satisfaction. Ensure proper follow up to clients’ feedback.
- Develop action with local relevant communities (artists, politics, philanthropy, culture ) / leverage VIPs as centers of influence.
- Develop partnerships with commercial third parties (including but not limited to guides, personal shoppers, department store managers ).
- Leverage client knowledge to connect and engage with visitors, prospects and clients.
- STRATEGIZE ON, PROGRAM AND CURATE EXCEPTIONAL EXPERIENCE TO CONNECT & ENGAGE WITH CLIENT.
- Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events [both offline & online.
- Identify, program and curate bespoke experiences throughout all client journeys/experience lines, including but not limited to:

- Maison related animation Client special events, both offline & online.
- Top class concierge & in-store hospitality services that are specific to the local market and client expectations.
- New services (boutique pick up, distant sales, e-com ship from store, white glove, internal transfers, mirror, booster, etc).

Key responsibility 3: _LEADERSHIP_
- INSPIRE THE TEAM.
- Act as an inclusive leader - ensure every team member is respected and has a voice.
- Engage teams and regular communicate about maison's vision, strategy & common business g