Technical Support Specialist

hace 1 semana

Ciudad de México NielsenIQ A tiempo completo

Company Description

REFERENCE ID# REF20928U

**Job Description**:
Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

As a **Technical Support Specialist**, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Right now our platform is based in M365, windows 10, Active directory, Service Now and we continue to adopt the best of breed in cloud-native, low-latency technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

**What you’ll do**
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Provides remote technical support by performing installation, repair, and preventative maintenance of operating systems and software/Hardware.
- Provide account management (password resets) support to End user community.
- Install, Configure and Manage software’s on end user machines.
- Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
- Participate in Critical Incidents to Identify, support and escalate on timely manner

**We’re looking for people who have**
- 4+ years related experience with relevant certification
- Bachelor’s Degree and equivalent work experience.
- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- Excellent telephone communication skills.
- Strong customer service focus.
- Experience with MS Windows 8, 10, and 7
- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules
- Desired certifications CompTIA A+, ITILv3
- Virtualization and Office 365 knowledge will be added advantage

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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