Servicenow Analyst

experience**ServiceNow analyst with CMDB Experience / CMDB Analyst (ITSM Process Governance)**

**Location - Mexico City (100% Remote)**

**Job type - Contract**

**Hourly rate - $20/HR USD**

**Client: Amerisource**

**Description**
- 5+ years of experiencing working in IT Service Management
- Strong working knowledge of ServiceNow Configuration Management Database (CMDB)
- Strong experience working with scripts and APIs to manage CMDB data
- Thorough understanding of asset lifecycle states and minimum required fields for each state
- Strong working knowledge of Microsoft Excel and Excel formulas, functions, queries
- Strong interpersonal skills such as active listening, communication, flexibility, and teamwork
- Working knowledge of asset audits
- Ability to manage and document the full lifecycle of customer incidents and requests
- May assist in the business process redesign activities
- May aid in business case development (i.e., research, data collection)
- May develop user test cases and validate test results during testing

Pay: $334.35 per hour

**Experience**:

- IT Service Management: 5 years (required)
- ServiceNow: 2 years (required)

Work Location: In person